Customer Assist Specialist - Payment Assist

Job No: Red1002
Location: Melbourne

It’s exciting times here at Red Energy – our merge with Lumo Energy means that we are now a company with over 1000 employees, in a brand new purpose built office in the heart of East Richmond.  We first entered the energy market in 2004 - we wanted to provide something different, to shake things up and we've certainly been doing that for over a decade!

Due to this organisational growth we have vacancies across our Customer Assist team specialising in Payment Assist. As a Customer Assist Specialist, you will provide excellent customer service whilst managing the debt recovery process with a focus on commerciality.

Customer service is what we do best and want assist our customers by discussing payment plans, assessing their financial situations and negotiating a great outcome for both the customer and the business.

If you have a solid background in collections, debt, credit management and customer service, excellent communication skills and a desire to continue building your career in debt recovery, we would love to hear from you!

This role is a great opportunity to utilise and further expand on your problem solving, listening and negotiation skills.  Your experience in overcoming objections and flexibility in handling different situations will be an asset to this role.

In return for your hard work you will be part of an amazing supportive team and the opportunity to expand on your experience in a fun and challenging role.

In addition to this you will receive:

  • Competitive base salary with salary reviews and the potential to earn bonuses every 6 months
  • 25% pay on time staff discount off your electricity and gas bills
  • Two additional days off per year (which we call Good Life Leave)
  • Option to purchase four additional weeks annual leave per year
  • Annual Myki card at a discounted rate - we are close to both rail and tram lines
  • 12 weeks paid parental leave
  • Employee discounts on private health insurance
  • Discounted gym membership
  • Novated leasing
  • Regular company functions and so much more!

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