Business Customer Support

Job No: Red1193
Location: Melbourne

We’re a 100% Australian owned energy retailer with over one million electricity and gas customers across two brands and four states. When we first entered the energy market in 2004 we wanted to offer customers something better, to shake things up and we've been doing a good job of it ever since winning independent customer satisfaction awards for 9 years in a row. We are now in a new custom designed office space in Richmond which has been created to provide an open plan, activity based, collaborative environment - it truly is that amazing. We're proud of being in our 14th year of business and supporting in excess of 1,200 local jobs.

We have an exciting opportunity to join our Commercial and Industrial (C&I) team in a Business Customer Support role, to deliver all aspects of the customer life-cycle including transfers, billing and payments. A great opportunity for you to create commercial, customer-oriented results.

You will be self motivated, a self-starter, agile and ready to join our high performing team. You will provide a full end to end service to our high end multi-site C&I customer portfolio.

Clear and concise communication will come naturally to you, so will providing our customers with an exceptional customer experience every time. You will deliver timely and accurate information to stakeholders, both internally and externally, by building strong and authentic relationships as you go.

An eye for detail will allow you to identify and recommend process improvements, develop insight on meaningful reports and recognise any issues with quality or data accuracy.

If you are someone who continually strives to provide a ‘best practice’ customer experience and the role sounds like you, then we’d like to hear from you.

If this sounds like you, apply now! Applications for this position will close on Friday, 21st Dec 2018.

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